11 Oct 2014
What do we mean by ‘cash is king’?
Written by Doug D'Aubrey
Finance is at the heart of any business and is the one main factor that signifies success or failure. Poor cash flow management is possibly one of the biggest financial downfalls on the road to survival for any business, new or old, large or small. Cash flow management is a...
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11 Sep 2014
The Customer Experience
Written by Doug D'Aubrey
The subject of customer service is a huge topic to cover. The most important question to consider in such a short space as this is: – Do your customers have the best possible experience when dealing with your company? Customer service is not something that you just turn on and...
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11 Sep 2014
Wowing the Customer
Written by Doug D'Aubrey
As we have mentioned, the subject of customer service is a huge topic to cover. We all know that word of mouth, whether a good word or a bad word, can have a profound effect on the reputation of your business. So how about giving your customers the ‘WOW!’ factor...
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