11 Sep 2014
The Customer Experience
Written by Doug D'Aubrey
The subject of customer service is a huge topic to cover. The most important question to consider in such a short space as this is: – Do your customers have the best possible experience when dealing with your company? Customer service is not something that you just turn on and...
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11 Sep 2014
Wowing the Customer
Written by Doug D'Aubrey
As we have mentioned, the subject of customer service is a huge topic to cover. We all know that word of mouth, whether a good word or a bad word, can have a profound effect on the reputation of your business. So how about giving your customers the ‘WOW!’ factor...
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11 Aug 2014
Social media – Getting results?
Written by Doug D'Aubrey
Are you getting results from your social media activities that forward your business, your sales, and ultimately, your profits? Or are you merely wasting your time? Social media, by way of Twitter, LinkedIn, Facebook, Pinterest, etc., can be very time consuming. And, as a business owner, your time is at...
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