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18 Jan 2017
Do your customers know what you do?
Written by Doug D'Aubrey
It may sound a strange question! If they’re a customer already using your services, of course they know what you do - right? Wrong! They may know what you do for them - but do they know you also do this, and this and this? We should never assume that...
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18 Jan 2017
The TRUE value of holding onto clients
Written by Doug D'Aubrey
There are many reasons we end up saying farewell to clients, some are completely beyond our control, others not so much. But have you ever considered the true value of that loss? It’s far more than the fee they were paying you! Client retention, in my opinion, is something that...
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15 Dec 2016
Get fit for business in the New Year
Written by Doug D'Aubrey
It will probably come as no surprise to hear that the top New Year’s resolutions in the UK are about getting fitter in one way or another. It might be to lose weight, give up smoking, eat healthier or go to the gym - and possibly all of the above!...
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