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24 Jul 2023
Unlocking Your Team's Potential: How to Improve Employee Performance in Your Small Business
Written by Doug D'Aubrey
As a small business owner, you know that your team is the backbone of your success. However, managing employee performance can be challenging, especially if you don't have a dedicated HR department. As an entrepreneur, we usually only manage employee performance when things are going wrong. However, finding time to...
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23 Jun 2023
The Power of Account Management: Boost Efficiency and Profitability for Your Small Business
Written by Doug D'Aubrey
Small business owners are required to wear multiple hats and juggle various responsibilities. In addition to delivering the work, you're the head of accounts, HR, sales and marketing. As your business grows, you can delegate these roles to your employees. One position to consider early on should be a dedicated...
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18 May 2023
Mastering Customer Loyalty
Written by Doug D'Aubrey
Delivering exceptional customer service is the cornerstone of building customer loyalty. Loyal customers are more likely to return and spend more money with your business. Furthermore, loyal customers are more likely to generate positive word of mouth, which plays a vital role in the growth and reputation of your business....
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