18 May 2023
Mastering Customer Loyalty
Written by Doug D'Aubrey
Delivering exceptional customer service is the cornerstone of building customer loyalty. Loyal customers are more likely to return and spend more money with your business. Furthermore, loyal customers are more likely to generate positive word of mouth, which plays a vital role in the growth and reputation of your business....
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18 Apr 2023
Mastering Business Delivery
Written by Doug D'Aubrey
For all businesses, delivering on your promises is paramount to success. Whether it's meeting customer expectations or fulfilling internal commitments, effective business delivery can make or break a company's reputation and profitability. However, are you focusing on promises to your customer and neglecting your business promises by spending 12 hours on...
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28 Mar 2023
Create an Effective Customer Complaint Handling Procedure
Written by Doug D'Aubrey
Nobody enjoys receiving complaints. However, handling complaints is crucial to maintaining customer satisfaction, managing your reputation, improving your business, and increasing sales opportunities. Ignoring complaints or handling them negatively will likely damage your business in two ways: Customer dissatisfaction: Customers may feel insulted or undervalued. This can lead to decreased...
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