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09 Apr 2025
Episode 4 - How Automation and AI Enhance the Customer Journey for Small Businesses
Recorded by Doug D'Aubrey
In this episode of the Business Made Smarter Podcast, Doug D’Aubrey and Michele Ibbs discuss the importance of a well-defined customer journey and how automation and AI can streamline business processes. Michele explains how her company, Truly Yours, helps businesses by creating bespoke customer journeys, utilising automation tools such as Go...
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26 Mar 2025
Episode 3 - Organising Your Customers for Better Marketing
Recorded by Doug D'Aubrey
In Episode 3 of the Business Made Smarter Podcast, host Ed Nell and Doug D’Aubrey, Founder of Executive Training & Consultancy, discuss the importance of organising customer data to enhance marketing efforts. Doug explains how segmenting your customer base allows for more targeted communication, improved service, and ultimately, greater profitability. Whether...
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26 Feb 2025
Episode 2 - Understanding Your Customer: The Key to Effective Marketing
Recorded by Doug D'Aubrey
In Episode 2 of the Business Made Smarter Podcast, hosts Ed Nell and Doug D’Aubrey explore why understanding your customer is the foundation of effective marketing. Doug explains how identifying your target audience enables you to tailor your messaging, focus your efforts, and maximise marketing success. From creating a customer avatar...
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29 Jan 2025
Episode 1 - Small Business Marketing
Recorded by Doug D'Aubrey
In Episode 1 of the Business Made Smarter Podcast, hosts Ed Nell from The Media Insiders and Doug D’Aubrey, founder and managing director of Executive Training and Consultancy, discuss how small businesses can market themselves effectively in a competitive landscape. Doug shares ETC’s 8-step framework for budget-friendly marketing, offering actionable strategies...
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13 Jan 2025
Business Made Smarter - Trailer
Recorded by Doug D'Aubrey
Business Made Smarter, brought to you by Executive Training and Consultancy Limited, is your go-to podcast for practical, no-nonsense advice to help your business thrive. Hosted by Ed Nell and featuring insights from Doug D’Aubrey, founder and Managing Director of Executive Training and Consultancy Limited, this series dives into actionable...
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