In all my years of working with small businesses one thing is consistent, bad clients!
Most small businesses are run by an owner/manager for whom the business is their life. Often these business owners will hold onto bad clients because they feel guilt over turning away custom. In this blog I’ll explain the 3 symptoms of a bad client and explain why you really don’t need them.
1. The Bad Payer
These clients are the ones taking up hours of time in chasing old invoices, by email and on the phone. Maybe you’ve had to draft letters demanding payment too. Just get rid of these bad clients.
Invoicing for work you know will not be paid really is a waste of your time. Not only that, being known for doing work without pay will affect your credibility and attract more of the same. Use your time more effectively by finding new clients who can pay on time.
2. The Mood Hoover
Do any of your clients live in a state of negativity leaving you feeling drained, frustrated and even angry? You’re not alone and this type of bad client is known as a ‘mood hoover’. Getting rid of them will improve your frame of mind and when that happens, anything is possible! Certainly you’ll find it easier to find clients who are a pleasure to work with.
3. The Morally Questionable
In my role as a business consultant I’ve also come across businesses who’ve discovered their clients are operating in direct conflict with their own morals and values. In some cases even in conflict with the law. This really is a danger area for you as a supplier, if discovered by other suppliers and clients. Sack these bad clients today and protect your reputation.
If you recognise any of these symptoms in your own clients, then don’t waste another moment of your time on them! Take control, you’ll feel so much better for it and it really will improve your business and productivity. If you need any help reviewing your book of customers then contact me for a Free Business Review. I’ll come in and spend 2 hours helping you identify actions that will positively impact your business.